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Customer Support FAQs & Silk Care Tips

Why Hasn't My Shipping Information Been Updated?

*preparation time

Normally, products without monograms customization need 1 or 2 business days for preparation. The preparation will need extra 2-4 days if you choose monograms or customization.

*About tracking

A tracking number will be sent to you by e-mail once your items are shipped out.

Normally, the tracking information will not update until it has arrived at the shipping facility's next hub during international shipping. You are welcome to get the latest status of your order from here.

If there is still no shipping information after a few days, please send an email to support@daisysilk.com to inquire with us. Generally, we will reply to you within 24 hours on our business days.

 

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