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Our confirmation emails are sent automatically as soon as your payment is completed. If you don’t see one in your inbox, please check your spam or junk folder and confirm that the email address you entered at checkout is correct. If you still can’t find it, feel free to reach out to us at support@daisysilk.com and we’ll resend your order details.
After entering your email and clicking SIGN UP, please check your inbox to verify your email address. Once you confirm, you’ll receive our welcome email with a 12% off coupon code. Please check that your email address is correct and look in your spam or junk folder if you haven’t received an email from us. If it’s still missing, contact us and we’ll be happy to help.
Yes, we ship to most countries worldwide, and offer free shipping on orders over £45. For orders below £45, shipping rates and delivery times vary by destination — please refer to our Shipping Information page for details.
Since our products are made-to-order in our own factory, please allow 1–3 business days for production and processing after payment confirmation. Once shipped, delivery usually takes 2–6 business days, depending on your location.
Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to check the real-time status on the carrier’s website. Please ensure your email address is valid so you don’t miss updates.
If you’d like to make changes or cancel your order before it’s processed and shipped, please reach out to us as soon as possible at support@daisysilk.com. We’ll assist you smoothly with the process.
Once your order has been shipped, we will be unable to cancel it. In that case, you can either keep the item or follow our return & exchange policy after it arrives.
Yes! Since we have our own factory, we offer plenty of flexibility. You can customize size, color, or add a monogram. Just select your preferred options on the product page and place your order. Once confirmed, please allow an additional 2–3 business days for us to process your order before shipment.
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