Refund policy

How Do I Place a Return or Exchange?

Customer satisfaction is extremely important to us and all products are thoroughly checked by our quality control team before they are dispatched to you. However if for any reasons that you wish to return your items or if you have received a faulty or incorrect product, we kindly request you to follow the instructions provided below.

Step 1 - Please email Support@DaisySilk.com within 15 days of the date you received your order with the order number and a brief reason for the return & exchange, and we will process the return/exchange as soon as possible. To be eligible for a refund or exchange, the returned item should arrive at our facility within 60 days of the purchase date.

Step 2 - Please strictly follow our return instructions provided in our email. Ensure that you package the items to be returned securely in the original package box. Additionally, kindly remember to send the tracking number with us once you have shipped the return.

Step 3 - Once we have received your return, we will promptly process an exchange or issue a refund in accordance with our return conditions within 3-5 business days.

What’s Your Return Policy?

- Items that cannot be returned or exchanged:
  Underwear | Socks | Eye/Face Masks | Customized Items

- All returns must be processed within 15 days of receiving the order.

- Returned items must be unused, unwashed, undamaged and in their original packaging with labels and tags attached.

- The original order number must be provided to place a return, and you will be refunded in full to your original form of payment. Also, adhere strictly to our return instructions provided in our email and fill in the designated return recipient as specified.

Will I be Charged for Return / Exchange Shipping?

• For Returns: You are responsible for the shipping costs when returning an item. We recommend using a trackable service, as we cannot guarantee receipt of the returned item. However, if the item is incorrect or damaged, please follow the instructions from our customer service team, and we will reimburse the postage fee.

• For Exchanges: For the first exchange on an order, we'll cover the cost of shipping the new item to you. Please note that the cost to return the original item to us will be at your expense. Any further exchanges beyond the first will require you to cover all associated shipping fees. Thank you for your understanding. 

If you have any doubts or questions, please contact us at Support@DaisySilk.com.